Returns & Cancellations
Subject to the provisions of sections 42 and 44 of ECTA the returns policy of the Company is as follows:
Products sold may only be returned within 7 (seven) days of delivery date, upon presentation of a receipt and on condition that they are returned in their original condition undamaged and unopened;
Notwithstanding what is contained above and taking into account the nature of the Products sold by the Company, the Customer may not return Products that have been discounted, are on a sale, that the Company has been expressly or implicitly required or expected to procure, create or alter specifically to satisfy the Customer’s requirements or intimate Products such as underwear, intimate toys and intimate jewellery;
The Customer shall return the Product at its own expense and be liable for all courier or similar fees involved. These fees will be deducted from the purchase price of the Product if a refund is required.
In the instance of an exchange of Product, the Customer will be liable for the courier fees in returning the Product and resending the replacement Product to the Customer.
Refunds, where applicable, on credit cards will reflect on the credit card used to purchase the Product. Bank transfer refund, where the Product was purchased with a debit card or via an electronic funds transfer will be processed within a reasonable period after all the necessary banking details of the Customer have been verified.